IT's all about the service

Behind every computer is a person trying to get a job done.
Let us make your day run smoothly.


IT's all about the service

Behind every computer is a person trying to get a job done.
Let us make your day run smoothly.

IT Support and Solutions
across the South-east and London

Established in 1998 and based in Rochester, Impreza is a Microsoft Certified Partner supporting over 1,500 users across various sectors in the South East and London.

We believe in putting people at the centre of everything we do. Our engineers are chosen for their customer service skills, as well as their passion for IT. And most have been with us a long time, which means they have well established relationships and a good understanding of our clients' business.

Our clients rely on us to support their business, protect their data and enable them to operate reliably. As well as reactive IT support and helpdesk, we help local businesses and charities be more productive, decrease risks and costs through improved technology and proactive management.


1,200
PC's supported
every day
88%
Issues resolved
in less than 2hrs
90%
Client retention
over last 5 years
1,100
Issues resolved
every week

Scared to switch? We make changing your IT provider easy.

With our quick and efficient process, switching your IT support provider couldn’t be easier. We regularly switch businesses so you can rest assured that we know how to make the process as straight forward and as stress-free as possible.

1. We’ll visit your premises to carry out a detailed on-site audit
2. We’ll do all the work arranging the switch with your current supplier
3. We’ll obtain the security information to effectively manage your IT
4. We'll install enhanced monitoring tools to deactivate any incumbent access
5. We’ll migrate your hardware, software and network over to us
6. You’ll benefit from fast, efficient, reliable IT support

This was obviously a big move for us which with the assistance of all at Impreza went very smoothly. The hardware changeover involved a minimum of downtime with everything back up and operating within a day. This was without doubt due to the pre-installation work that Impreza carried out.
 
The challenges over the next few months will be ensuring that all users are happy operating the new software and gradually improving their experience with the additional features that are now available to us within Office 365 assisted as usual with the support of Impreza. 

Richard Webb - Training Manager | Civil Engineering

Our Office 365 trial period ended today so we’re now fully up and running with Microsoft. I also believe that most of the initial installation and transfer issues are well and truly sorted so many thanks to your team and their patience!

 

Ben Hampshire - Project Director | Manufacturing

Firstly, can I just say that the staff we have dealt with so far on the support side since transferring to Impreza have been really helpful and efficient. They seem to know “their stuff” and nothing is an issue for them. Really refreshing considering what we have been experiencing for the past 12 months or so.

Dan Large - Director | Property services

In summary, I cannot fault Impreza especially with our rapid growth and would not hesitate in recommending them to any company.

Paul Hersey - Associate Director | Construction