Impreza Answer - Our award winning levels of customer service are one of the things that stands us apart from our competitors. We run all contracts on Service Level Agreements and our KPI of 95% customer satisfaction, which we regularly achieve, stands as testament to this. If you don't believe us, just read some of the client testimonials attached to the case studies.
Impreza Answer - YES! We only hire great staff, it's as simple as that. We have a rigorous recruitment procedure from which we choose not only experienced and technical individuals, but also those who can be great at liaising with our customers, speak in plain English and offer friendly help. We then invest time and money in training for our staff to keep their skills current and fresh. All of our staff also have an enhanced CRB check to enable us to work with charities and organisations dealing with vulnerable people.
Impreza Answer - YES! We have 3 levels of fixed price plans which are designed to suit your requirements as a organisation. After 14 years in this business we understand that no two clients are the same. You can choose from Gold, Silver or Bronze levels which vary according to the amount of remote or on-site work you require, and guaranteed response times you wish to have. We can also offer pay as you go support for companies who do not wish to commit to a contract.
Impreza Answer - YES! We run real-time monitoring software called Eagle-i on your servers and workstations which means that we will know of potential issues, and will generally be able to get them fixed before you even know about them. Our monitoring is 24/7/365 and allows us to be completely pro-active.
Impreza Answer - YES! We have nothing to hide. All of our contract clients are given login details to our online client portal which runs from our state of the art helpdesk system. The portal shows clients all support tickets, invoices, quotes and recommendations, as well as giving dashboard style reporting on service usage. We also visit our clients regularly for open discussions regarding their current contracts, reviewing our service provasion as well as recommending improvements we could be making to their networks.
Impreza Answer - YES! We can cover pretty much all of your IT needs. We not only have a team of expert IT Support Engineers who work under the imprezait banner, but we also have a separate software development division called imprezadev who provide bespoke software development. We also have a separate division for Cloud Services called imprezacloud who can provide a number of managed cloud service solutions including hosting.
Impreza Answer - We can confidently say YES to this question as well. Some of the clients we currently work with come from the following industry sectors (this list is not exhaustive!); architects, accountants, charities, construction, communications, publishers, cleaning, security, scaffolding, asbestos removal, facilities management, CCTV installation, fire safety, book sellers, manufacturing, e-commerce, insurance, financial consultants, imports, legionella management. We will take time to get to know you as a client and we obviously know our subject inside out!